Are We a Good Fit?

We are open Mon-Friday from 7:30-5. We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We keep half of our schedule open each day to accommodate sick visits. We also offer telehealth appointments throughout the day. 

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

To protect our patients and the community, we require families to follow the recommended vaccination schedule for diseases mandated by schools. Vaccines are essential to preventing serious illnesses and creating a safe environment for all. Additionally, we encourage (but do not require) seasonal flu and the HPV vaccine as important steps in safeguarding your child’s health.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as that is not good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Our practice prides itself on efficiency through use of technology. We can serve you better (and more quickly!) when you utilize our patient portal.  We also offer telehealth appointments throughout the day.  We encourage you to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We understand that questions and concerns don’t always arise during office hours. That’s why we offer a nurse triage line to provide guidance and support for after-hours calls. Our experienced nursing team can help address many common concerns, offering peace of mind when you need it. For questions outside the scope of the triage line, there is always a doctor on call, ensuring that expert care is available whenever you need it. Your child’s health and well-being are our top priorities, day and night.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

We must participate in your insurance plan and have your most up-to-date card.  This is very important so you won't receive a bill for services your insurance may cover.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid prior to being seen.  Your insurance company requires us to collect copays if they are due.  If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.  If you are on a payment plan, we will keep a credit card on file.

For acute care, call the office to schedule an appointment. We offer in person and telehealth visits throughout the day.  If you aren't sure if you need an appointment, our triage nurse will be able to help you decide.

We encourage you to book your next well visit when you checkout.  We take appointments 6-12 months in advance.  When you book in advance, you can gaurantee that you will get to see your favorite doctor or NP at a time that's most convenient for you.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time to complete check-in.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.